Terms and Conditions of trade

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About us

Address:

Meg's Models and Toys,

Willow Farm,

Potterhanworth Booths,

Lincoln,

Lincolnshire,

LN4 2AU.

Telephone:

+44 (0) 1526 399626

E-mail:

andrew@willowfarm.me.uk

 

Ordering

We have two order methods, as specified in Ways to order:

Telephone

Mail order.

We accept the following forms of payment only:

Cheques (made payable to Willow Farm)

All major credit and debit cards.

None of the prices on this website include postage and packing. Please contact us before placing your order as to the postage and packing charges.

The price charged will be that at the point of ordering, and Willow Farm and Meg's Models and Toys reserve the right to modify both the specification and/or price of any model and withdraw any item without prior notice.

Meg's Models and Toys and Willow Farm cannot be held responsible for the choking hazards associated with toys.

 

Delivery terms

Orders will only be shipped when payment has cleared and so long as the item(s) is/are in stock.

Items which are out of stock will either be placed on a back-order list until the item is in stock, or if no new stock is expected, the order will be terminated and your account will not be debited. If any items are not required to be placed on back-order, this must be specified at the point of order.

The majority of orders will be shipped out within 48-72 hours, but please allow 28 days for delivery.

Shipments which require a signature will be sent by Royal Mail Special Delivery. Most items will be sent, however, by first-class post, dependent on size and weight of box. If you are not available at point of delivery, you should receive a card from the deliverer. It is then solely your responsibility to have the items re-delivered.

Willow Farm and Meg's Models and Toys accept no responsibility whatsoever for non-delivery, late delivery or an unchecked delivery caused by circumstances outside our control.

 

Returns

Items supplied which are very damaged on arrival can be replaced, but items with minor damage (e.g. to packaging) will not be replaced, as items will be sent in excellent condition. Damages specified on this website to particular items will not be replaced or refunded.

Under the Consumer protection (distance selling) regulations 2000, we are required by law to offer a cooling off period of seven working days from the date of receipt of your goods. Therefore, should you receive your order and decide some or all of it is not suited to your needs, you may return it for a full refund or exchange, however, the following conditions must be met:

  1. The item(s) must be un-opened and in a re-saleable condition.

  2. You must notify us by telephone at your earliest convenience and confirm in writing by letter or e-mail (and in any case no more than 7 working days after your receipt of goods) that you wish to return them, whereupon you will be given instructions on where to return them to.

  3. Return postage costs are at your expense.

2008 Willow Farm. All rights reserved.

Last updated 14th February 2008